LetsVPN: Privacy policy, line by line

Protecting your privacy is the point of this product. LetsVPN collects and logs no traffic data, browsing behaviour, email addresses, phone numbers or personal information from connections to the service.

Our position

LetsVPN is here to protect your online privacy and security. We keep no record of the pages you visit and gather nothing that identifies you.

While the LetsVPN runs, your device may create a small amount of data related to how the service operates. That data stays on your device; we never access or record it unless you hand it over yourself, for example when you contact support for help, and then it is used only for technical assistance.

Data you may upload

Below is the data that can be generated locally during use and is shared with us only after you allow it:

1. Device ID: the client derives a unique device identifier while the LetsVPN is connected, used to recognise service state, manage subscription details and keep the service stable;
2. Purchase information: buying a subscription in the app produces a receipt, used for restoring subscriptions, verifying orders and handling support requests;
3. Support conversations: text, screenshots and logs you share with support, used to locate the problem and answer you;
4. Interaction data: cold starts, taps and page views leave local traces, which you only need to upload if something is wrong;
5. Crash reports, performance and diagnostics: when the app crashes or misbehaves it writes an error log on the device, and we read it only if you contact support and choose to upload it.

How the data is used

Data is never sold and never shared with third parties, for any commercial purpose. It is used only to make the LetsVPN service and the experience better.

Using LetsVPN means you have read and accepted this privacy policy, and that we may receive and use the service data listed above.

Opting out of browser tracking

Some advertising platforms follow your activity in the browser to personalise ads or measure results, using third-party cookies or cross-site tracking. You can cut that down from your browser privacy settings: block third-party cookies, switch on Do Not Track, clear advertising identifiers and stop cross-site tracking.

Get in touch

Anything unclear about this policy or about how we handle your information, ask us by email.

Questions? Reach us at letsvpn@rbox.me.